Terms and conditions of use

1.0  Introduction

1.1 Definition of terms http://www.ioe.ac.uk/sitehelp/1066.html

1.2  Use of the Institute’s website is subject to these terms of use. Users who do not accept these terms of use are not authorised to use or continue using this website.

1.3  The Institute may amend these terms of use at any time and any revised version will be effective immediately that it is displayed on this website.

1.4  In the event of any comments or questions concerning these terms of use, users should contact the Institute by emailing web.editor@ioe.ac.uk

2.0  Intellectual property rights of the Institute

2.1  The Institute owns or is licensed to use all intellectual property rights in and to this website, including without limitation the names and logos of the Institute of Education and all technical infrastructure relating to this website.

3.0  Access to and use of this website

3.1  In accessing any part of this website, users agree:

  1. not to use this website in such a way that disrupts, interferes with or restricts the use of this website by other users;
  2. not to upload, display or transmit any materials through this website which are false, offensive, defamatory, threatening, obscene, abusive, menacing, indecent, unlawful or which violate, breach or infringe the rights of any other person anywhere in the world (including, without limitation, any intellectual property rights);
  3. not to breach any laws or otherwise infringe the copyright, trade mark or other rights of any other person anywhere in the world using this website;
  4. not to reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of this website or attempt to transmit to or via this website any information that contains a virus, worm, Trojan horse or other harmful or disruptive component; and
  5. not to change, modify, delete, interfere with or misuse data contained on this website including any data entered by or relating to any third party user of this website.

3.2  The Institute reserves the right to inspect and moderate all content uploaded, displayed or transmitted through this website. The Institute may, at its sole discretion, amend or remove all such content.

3.3  Material contained in this website may be downloaded, viewed and printed for personal use or internal circulation within the user’s organisation provided that no trade mark, copyright or other proprietary notices contained in or appearing on such material are removed in whole or in part. Material contained in this website may not otherwise be copied, reproduced or redistributed in whole or in part without the prior written consent of the Institute. In particular it must not be reproduced or exploited for commercial gain. All other rights are reserved and users must ask permission from the Institute before making any other use of material contained in this website. This permission to reproduce material does not extend to material identified as belonging to third parties, where users must obtain the permission of the relevant owners before reproducing such material. Where users upload, display and/or transmit materials through this website they agree to such material being used in accordance with these terms of use.

4.0  Use of discussion forums, blogs and wikis

4.1  From time to time there may be discussion forums, blogs and wikis held on this website. The Institute operates a “notice and take down” policy and in addition reserves the right at any time at its sole discretion to edit and/or remove any message or information posted to any discussion forum, blog or wiki on this website. In the event of any complaints in respect of any message or information posted to any discussion forum, blog or wiki on this website, users should contact the Institute by e-mailing web.editor@ioe.ac.uk.

4.2  The Institute may also take steps to prevent users using any discussion forum, blog or wiki on this website if it appears to the Institute that such users are creating problems for other users, exposing the Institute to legal or financial risk and/or are in breach of these terms of use. All other rights are reserved.

5.0  User names and passwords

5.1  There are certain parts of this website which are for registered users only and users will be required to use a password and username to gain access. In particular users will need to register in order to make a payment through the website. Users agree:

  1. to ensure that any details supplied to the Institute in order to register as a registered user are accurate and to advise the Institute promptly in the event that any such details change; and
  2. to keep confidential any personal login password provided by the Institute and to be responsible for any loss or damage resulting from use of any such password by any third party.

5.2  The Institute reserves the right to terminate the registered user’s access to password protected parts of this website if it considers that the user is using this website in a manner detrimental to this website or to other users.

6.0  Privacy policy

6.1  Users who supply personal details to the Institute through this website consent to the Institute maintaining, recording, holding and using such personal data in accordance with the Institute’s privacy policy.

7.0  Links

7.1  Links from this website are provided for information and convenience only. The Institute has no control over and cannot therefore accept responsibility or liability for the content of any linked third party website. The Institute does not endorse any linked website.

7.2  Users may create a hypertext link to the homepage of this website at www.holocausteducation.org.uk provided such link is not used in a misleading or defamatory context.

8.0  Exclusions and limitations of liability

8.1  Owing to the nature of the Internet the Institute cannot guarantee that this website or the websites to which it is linked will always be available to users. Users should ensure that they have appropriate protection against viruses and other security arrangements in place whilst using the Internet.

8.2  This website has been prepared with the aim of providing key information about the Institute and the programmes which it offers, and does not constitute advice in relation to any specific subject, application process, sector, industry or business activity. Although every reasonable effort has been made to ensure that the information on this website was accurate at the time of publication, it is subject to variation at any time without notice and the Institute gives no warranty whatsoever that any such information will be accurate or complete at any particular time or at all. Information about programmes and research opportunities is provided for information only and there is no guarantee that places will be available or that candidates will be successful in any application process.

8.3  This website and any information or other material contained in it are made available strictly on the basis that the user accepts it on an ‘as is’ and ‘as available’ basis. Where users of this website rely on any information or other material contained in it, they do so entirely at their own risk and they accept that all warranties, conditions and undertakings, express or implied, whether by common law, statute, trade usage, course of dealings or otherwise in respect of this website are excluded to the fullest extent permitted by law.

8.4  Users acknowledge that the Institute has no responsibility for any message or information posted to any discussion forum, blog or wiki on this website by users. In particular, but without limitation, the Institute gives no warranty whatsoever about the quality, safety or legality or the accuracy or completeness of any message or information posted to any discussion forum, blog or wiki on this website.

8.5  The Institute excludes all liability whatever, to the fullest extent permitted by law, in respect of any loss or damage resulting or arising from any non-availability or use of this website or of any other website linked to it, or from reliance on or use of the contents of this website or any material or content accessed through it.

9.0  Jurisdiction

9.1  This website has been designed and these terms of use shall be governed by and construed in accordance with English law. Any dispute arising out of the accessing or use of this website shall be subject to the exclusive jurisdiction of the English courts.

Privacy policy

1.0  Introduction

1.1  Definition of terms: http://www.ioe.ac.uk/sitehelp/1066.html

2.0 Data protection

2.1  The Institute is committed to protecting the privacy and confidentiality of information provided by all users of the Institute’s website. This policy, together with the Institute’s terms of use and the Institute’s terms and conditions of sale set out the basis on which any personal data the Institute collects from users, or users provide to it, will be processed by the Institute, except where otherwise provided on this website.

2.2  The Institute upholds the relevant data protection principles and processes users’ personal data in accordance with the Data Protection Act 1998 (the “Act”). Please read the following privacy policy to understand how the Institute uses and protects the information that users provide. For the purposes of the Act, the data controller is the Institute of Education, University of London, 20 Bedford Way, London WC1H 0AL.

2.3  By registering as or accessing the website as a registered user, making a payment or donation, ordering a product, signing up to receive information, contributing to a discussion forum, blog or wiki, booking an event or otherwise providing information to the Institute via this website, users consent to the collection, use and transfer of their information under the terms of this policy.

2.4  Any changes to this policy will be posted to the website. Please check regularly for updates.

3.0  Collection of information

3.1  When users visit, register, order products, sign up to receive information, contribute to a discussion forum, blog or wiki, book an event or make payments or donations on this website they may be asked to provide certain information about themselves including their name, contact details, their status in relation to the Institute (for example student, alumni), credit or debit card information and, where users have consented to such collection, information relating to their health. The Institute may also collect information about users’ use of this website as well as information about users by the use of cookies (see below), messages or information users post to discussion forums, blogs or wikis on the website and e-mails or letters users send to the Institute.

4.0  IP addresses

4.1  The Institute may collect information about users computers, including where available users’ IP address, operating system and browser type, for system administration and to aggregate information for business purposes. This is statistical data about browsing on the website and does not identify any individual.

5.0  Cookies

5.1  Cookies are small amounts of information which are stored on users’ computer. Using cookies enables the Institute to monitor website traffic and to personalise the content of the site to users’ requirements. This maximises the benefits users gain in using the Institute’s website and makes it easier for users to log on and use the site during any future visits.

5.2  The Institute may use cookies to collect information about users’ use of this website whether users register on the site or not. As soon as users enter or register on the site, the Institute’s system may issue cookies to users computers whenever they log on.

5.3  Users may disable the use of cookies in their Internet browser but this may limit their access to the Institute’s website or adversely affect their use of features or functions on certain web pages on it.

6.0  Use of your information

6.1  Users’ information will enable the Institute to provide users with access to certain registered users only parts of this website, to provide users with information they have requested, to process payments and/or donations and/or events bookings made by users, to comply with health related requirements and requests for events, to fulfil product orders made by users, to provide access to discussion forums blogs or wikis, to administer accounts, bookings and orders, to monitor use of the website and the student recruitment process and fundraising campaigns, and to provide users with other services. It will also enable the Institute to answer any queries from users and to contact users where necessary.

6.2  In particular, the Institute may use users’ information to contact them for their views on the Institute’s services and to notify users occasionally about important changes or developments to them or to the website. Where users have consented to the Institute doing so, it might also use users’ information to let users know about other services which the Institute offers which may be of interest including forthcoming events and programmes and the Institute may contact users by post or telephone, as well as by e-mail.

6.3  If users no longer wish the Institute to contact them, they should inform the Institute. Users have the right to ask the Institute to stop processing their personal data for direct marketing purposes at any time.

7.0  Disclosure of your information

7.1  The information users provide to the Institute will be held on the Institute’s computers in the UK and may be accessed by or given to our staff and third parties within the UK. Those parties process information for the purposes of fulfilling and delivering orders, processing credit card payments and providing support services on the Institute’s behalf. The Institute may also pass aggregate information on the usage of its site to third parties but this will not include information that can be used to identify users.

7.2  Unless required to do so by law or as otherwise specified below, the Institute will not otherwise share, sell or distribute any of the information users provide to it without their consent.

7.3  The Institute employs security measures to protect users’ information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. The Institute will retain users’ information for a reasonable period or as long as the law requires.

7.4  Unfortunately, the transmission of information via the internet is not completely secure. Although the Institute does its best to protect users’ personal data, it cannot guarantee the security of users’ data transmitted to this website; any transmission is at users’ own risk. Once the Institute has received users’ information, it will use strict procedures and security features to try to prevent unauthorised access to this information.

7.5  If the Institute is under a duty to disclose or share users’ personal data in order to comply with any legal obligation, or in order to enforce or apply the Institute’s terms of use, or to protect the rights, property, or safety of the Institute, its students, or others then it will do so. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8.0  Information about other individuals

8.1  If a user gives the Institute information on behalf of a third party, the user confirms that the other person has appointed the user to act on his/her behalf and has agreed that the user can give consent on their behalf to the processing of their data; receive on their behalf any data protection notices; and give consent to the transfer of their personal data abroad (if appropriate).

9.0  Links

9.1  The Institute is not responsible for the privacy and data protection practices of other websites which may be reached through links contained in this website. Users should be aware when they leave this website and move into any linked website and should read the privacy and data protection policies and statements contained on any such linked website.

10.0  Accessing and updating

10.1  Users are entitled to see the information held about them and they may ask the Institute to make any necessary changes to ensure that it is accurate and kept up to date. If users wish to do this, they should contact the Institute. The Institute is entitled by law to charge a fee of £10 to meet its costs in providing users with details of the information it hold about users.

11.0  Contact

11.1  All comments, queries and requests relating to the Institute’s use of users’ information are welcomed and should be addressed to: The Assistant Secretary, Institute of Education, University of London, 20 Bedford Way, London WC1H 0AL.

Terms and conditions of sale

1.0  Introduction

1.1  Definition of terms http://www.ioe.ac.uk/sitehelp/1066.html.

1.2  Please read these terms and conditions carefully before using this website to purchase products (“Products”), book events (“Events”), make donations (“Donations”) and/or pay tuition, accommodation or other fees (“Fees”). By using this website to purchase Products, book Events, make Donations and/or pay Fees you agree that these terms and conditions apply.

2.0  Contract terms

2.1  By ordering Products, booking Events, making Donations and paying Fees using this website you confirm either:

  1. that you are doing so in your personal capacity and that you accept that these terms and conditions will apply; or
  2. where you are ordering a Product, booking an Event, making a Donation or paying Fees in the name of another individual, a partnership, company or other legal entity, that you have the right and authority to do so and to accept these terms and conditions on behalf of such individual, partnership, company or other legal entity.


3.0  Ordering Products

3.1  It is your responsibility to ensure that all details of each order you place are complete and accurate.

3.2  Each order will be an offer by you to purchase Products subject to these terms and conditions. The Institute will not be bound to supply any Products ordered until it has accepted the order by email or otherwise notified its acceptance to you. The Institute is entitled to reject any order and, if it does so, it will notify you.

4.0  Booking Events

4.1  It is your responsibility to ensure that all details of any Event booking are complete and accurate.

4.2  Each booking will be an offer by the delegate to attend the Event subject to these terms and conditions. The Institute will not be bound to permit attendance at any Event booked until it has accepted the booking. This will be in the form of a confirmation e-mail. Before this time the Institute reserves the right to cancel, reject or abort any booking made. In any such case, if payment has already been received, a full refund will be made.

5.0  Prices and payment for Products and Events

5.1  The price for a Product or an Event is the price in force on the date and at the time of ordering and/or booking. The Institute tries to ensure that the prices displayed on this website are accurate but prices are subject to validation by the Institute as part of its acceptance procedure. The Institute will inform you prior to acceptance of your order and/or booking if the correct price of a Product or an Event is higher than that stated in your order and/or booking and in such a case you may cancel the order and/or booking if you wish.

5.2  Payment for the total cost of the Product and/or Event together with any applicable delivery charges must be made by credit or debit card at the time of order and/or booking. Any credit or debit card used to purchase Products and/or to book Events must belong to you or be used with the consent of the owner and there must be sufficient funds or credit available to cover the cost of any Products and/or Events. The Institute reserves the right to obtain validation of any credit or debit card details or verification of the authenticity and ownership before accepting any order or supplying any Products or accepting any bookings for Events.

6.0  Delivery of Products

6.1  Once an order has been accepted by the Institute, the Institute will aim to deliver the Products by the date stated in the Institute’s acceptance of order or, if no date is stated, within a maximum of 30 days beginning with the day after the date of your order. The Products will be delivered to the place specified in the order.

6.2  All times or dates for delivery stated on this website are estimates only. The Institute will make all reasonable efforts to deliver Products within the time specified but does not accept liability for any failure to deliver within that time.

7.0  Returns of Products

7.1  If the Product delivered is not as you ordered, or is not of satisfactory quality or fit for any particular purpose specified on this website, the Institute will at its option deliver a replacement Product or refund to you the price paid and your reasonable costs of returning the Product.

7.2  Save as set out above, Products may be returned within 14 working days commencing the day after delivery. To return Products, you must notify the Institute in writing (by post, e-mail or fax at the addresses and/or number given in the confirmation e-mail) within such period of 14 working days and you must arrange for and pay the cost of returning the Products to the Institute. The Institute will refund the sum that you paid for the original supply and delivery of the Products as soon as possible, but in any event within 30 days of you notifying the Institute that you are returning the Products. If so requested, the Institute may collect Products being returned but the cost of collection will be charged to you and may be deducted from any refund given.

7.3  All Products which you intend to return must be kept in good condition whilst in your possession.

7.4  Where the returns policy in respect of a Product differs from the terms stated above, this will be made clear prior to ordering.

8.0  Cancellations and refunds of Event bookings

8.1  Delegates may cancel bookings for Events at any time prior to the relevant Event by notifying the Institute by email or post. Delegates will be entitled to a refund if they notify the Institute of cancellation within 7 working days after booking the Event provided that the Event has not yet taken place.

8.2  The Institute reserves the right to alter the agenda of any Event due to circumstances beyond its control without being obliged to refund delegates.

8.3  Occasionally, Events are cancelled or postponed by the speakers. In these circumstances delegates will be entitled to a full refund or to attend the rescheduled Events (subject to availability). The Institute will use reasonable endeavours to notify delegates of the cancellation or postponement of an Event. However, the Institute does not guarantee that delegates will be informed of such cancellation before the date of the Event.

8.4  In order to claim a refund, delegates should write to the Institute (by fax, e-mail or post). For accounting purposes this must be received within 28 days from the date of the cancelled Event. The Institute may be unable to provide a refund if details are provided after this date. This does not affect your statutory rights.

8.5  Where the cancellation and refund terms in respect of an Event differ from the terms stated above, this will be made clear prior to booking.

9.0  Attendance at Events

9.1  If delegates have any special dietary or other health related requirements, the Institute will normally be able to accommodate their needs. Please detail any specific requirements when booking.

9.2  The Institute reserves the right to refuse admission or to require a delegate to leave an Event if their behaviour is considered disruptive, likely to cause damage, nuisance, offence or injury, is in breach of venue rules and regulations or these terms and conditions, or is otherwise unacceptable. The Institute may on occasion have to conduct security searches to ensure the safety of delegates and the venue. The unauthorised use of photographic and recording equipment is prohibited. Mobile phones must be switched off during the Event.

9.3  Occasionally Events are filmed. Delegates attending such Events consent to filming and sound recording as members of the audience. These recordings may be distributed to the public via on-demand video archives on this website.

10.0 Making Donations

10.1  When making a Donation it is your responsibility to make sure that the amount of your donation is correct.

10.2  Donations will only be refunded to you at the absolute discretion of the Institute.

10.3  The Institute is not responsible for any dissatisfaction you may have regarding the Institute’s use of any donation you may make through the website. The Institute reserves the right to use your donation for its general purposes. The Institute cannot guarantee that funds will be earmarked for a particular purpose, unless specifically stated by the Institute.

11.0 Payment of Fees

11.1  Fees are payable in accordance with invoices issued by the Institute. You may pay certain Fees through this website using your student registration number.

11.2  Please refer to the terms and conditions relevant to the particular Fee for further information about cancellation and refund rights and the ways in which payment may be made.

11.3  You will receive an automatic acknowledgement e-mail following completion of any payment of Fees using this website.

12.0  Warranties

12.1  The Institute warrants that the Products will correspond with their descriptions as set out on this website and, save to the extent that any defects are drawn to your attention before acceptance of your order, will be of satisfactory quality.

12.2  The Institute gives no warranty that making the Products available in any particular jurisdiction outside the United Kingdom is permitted under any applicable non-United Kingdom laws or regulations. Accordingly the Products or any part of them are not offered for sale in any jurisdiction or to any customer where making those Products available is prohibited, whether by reason of nationality, residence, age or otherwise. If you are resident outside the United Kingdom you must satisfy yourself that you are lawfully able to purchase the Products.

12.3  All other express or implied terms, conditions, warranties or representations whatsoever with regard to the Products and/or Events, use of Donations and/or Fees, this website or any information provided by the Institute through this website are excluded to the fullest extent permitted by law.

13.0  Exclusions and limitations of liability

13.1  Nothing in these terms and conditions shall exclude or restrict the liability of the Institute for death or personal injury resulting from negligence or for fraudulent misrepresentation or in any other circumstances where liability may not be so limited under any applicable law.

13.2  Subject to the paragraph above, the Institute shall not be liable, whether in contract, tort, negligence, breach of statutory duty or otherwise for loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage, costs or expenses whatsoever or howsoever arising out of or in connection with any Event, the sale and supply of Products or the purchase or attempted purchase of the Products by persons in jurisdictions outside the United Kingdom or the making of any Donation or the payment of any Fee. Furthermore delegates attend Events at their own risk and the Institute does not accept any responsibility for any loss of or damage to personal property or any personal injury resulting from attendance at any Event save as expressly set out above.

13.3  Subject to the two paragraphs above, the total liability of the Institute, whether in contract, tort, negligence, breach of statutory duty or otherwise, for any loss or damage, costs or expenses arising out of or in connection with:

  1. any Event, shall not exceed an amount equal to the face value of the delegate fee paid for the Event concerned; and
  2. the sale and supply of any Product or the making of any Donation or the payment of any Fee, shall not exceed the amount paid for the Product concerned or the amount of the Donation or Fee paid as appropriate.

13.4  If the limitation on the Institute’s liability set out in the preceding paragraph is adjudged to be unreasonable in the circumstances, the limit of the Institute’s liability shall be increased to the amount that the Institute can recover from its insurer for the loss in question.

14.0  General

14.1  The failure or delay by either party to exercise or enforce any right or remedy under these terms and conditions shall not operate as a waiver of that right or remedy.

14.2  These terms and conditions together with the Institute’s website terms of use and privacy policy, any order form, any payment method instructions or any order acknowledgement, constitute the entire agreement between the Institute and you with respect to the purchase and supply of the Products and the booking of any Event.

14.3  The Institute will not be deemed to be in breach of these terms and conditions or held liable to the customer for any delay in performance or failure to perform any of its obligations to the customer to the extent that such delay or non-performance is due to any cause beyond the Institute’s reasonable control.

14.4  No person who is not a party to the contract between the Institute and you shall have any right to enforce any term or condition of it.

14.5  If any provision or term of these terms and conditions shall become or be declared unlawful, invalid or unenforceable, in whole or in part, for any reason whatsoever, such provision or term or such part of it shall to that extent be severed from the remaining terms and conditions and deemed to be deleted from them as far as possible without modifying or affecting the legality, validity or enforceability of the remaining terms and conditions, which will remain in full force and effect.

14.6  These terms and conditions shall be governed by and construed in accordance with English law and any dispute arising out of the supply and purchase of the Products shall be subject to the exclusive jurisdiction of the English Courts.

15.0  Contact

15.1  Comments, queries and requests relating to the Institute’s terms and conditions of sale should be addressed to: The Management Accountant, Institute of Education, University of London, 20 Bedford Way, London WC1H 0AL.